Business FAQs

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at TXCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 8 AM to 5 PM CST.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • Who do I call if my power goes out?

    • You should call your local electric delivery company if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. Here is a list of local electric delivery companies that service your area.

      • Oncor Electric Delivery Area: (888) 313-4747
      • Oncor Electric Delivery Area (former Sharyland customers): (800) 545-4513
      • CenterPoint Energy Service Area: (800) 332-7143
      • AEP Texas Central Service Area: (866) 223-8508
      • AEP Texas North Service Area: (866) 223-8508
      • Texas-New Mexico Power Service Area: (888) 866-7456
      • Nueces Electric Cooperative: (800) 632-9288
  • Who reads my meter?

    • Your local electric delivery company reads your meter.
  • What cities are deregulated in Texas?

    • Click here for a list of cities in Texas where electricity is deregulated. Source Power & Gas serves all of these areas.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Are you a business with energy consumption exceeding 200,000 kWh per year OR 16,667 kWh per month? If so, click here to request a quote or call Customer Care at (888) 557-0065 and they will connect you with a sales representative.
  • How do I confirm if you are able to service my area?

    • Please click here to check to see if we service your area or you can call us at (888) 557-0065 to confirm. We are available Mon - Fri 8AM to 5PM CST.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. If you are a business with energy consumption exceeding 200,000 kWh per year or 16,667 kWh per month, click here to request a quote or call us at (888) 557-0065.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee.
  • Will you check my credit when I enroll with you?

    • Yes, Source Power & Gas LLC will run a credit inquiry in order to determine whether a deposit is required.
  • Will you require a deposit in order to enroll for service?

    • The determination for deposit assessment is based on the results of your credit inquiry.
  • Does it cost anything to switch to you?

    • For standard switch requests, there is no fee to switch electricity providers. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time (move-in) or select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move in option as well as for new meter installations.
  • When will my service with Source Power & Gas LLC begin?

    • Service typically begins within 1 to 7 days (depending on meter type) of your desired switch date. You can request to have your service start sooner when you enroll, or on a particular day, but your local electric delivery company may charge a fee for this non-standard switch.Please keep in mind that in order for your service to be initiated with Source Power & Gas LLC you may be required to satisfy specific requirements such as paying a deposit and there may be a delay if these requirements are not met.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your contract for details.
  • What's the difference between a move-in and a switch?

    • Move-in – A move in is necessary if you do not have power at the location or do not currently have service in your name and wish to have it transferred to your name. Standard Switch/Self Selected Switch – Select this option if you currently have service in your name at the location and only wish to select a new provider. Switches typically take place within 7 days of the request. For an additional fee assessed by your local electric delivery company, you may also select a specific date for your switch.
  • I need service today! Can I get expedited service?

    • In order to get expedited service a priority move in request can be made for an additional fee that is assessed by your local electric delivery company. The fee for this priority service will vary depending on your type of meter and your local electric delivery company. For meters that do not have remote access capabilities, expedited orders can take two or more business days, weather and workload permitting.
  • Will there be a fee for enrolling with you?

    • Source Power & Gas LLC does not assess any fees for enrolling. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time (move-in) or select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move in option as well as new meter installations.

Billing

  • How do I set up my account for automatic billing?

    • During the enrollment process, you can easily set up for automatic billing by entering your credit card or bank draft information.

      To setup your account on automatic payment after you have enrolled, please log in to the My Account Portal here here or call (888) 557-0065 for assistance.

      Benefits of Automatic Draft:

      • Avoid late payments
      • Free service
      • Save on postage
      • Less paper waste
  • I didn't receive a bill, what do I do?

    • Monthly bills are generated upon receipt of usage information from your local electric delivery company. Meter read dates may vary each month but if you believe you are due an invoice, please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065, or you may email us at TXCustomerCare@spgenergy.com.
  • What are my payment options?


    • Pay by Phone
    • Call us via phone at (281) 690-4300 or toll free at (888) 557-0065 and select the payment option. We accept Visa, Mastercard, Discover and check payments.
    • Automatic Bank Draft
    • Set up your account for automatic bank draft to avoid the hassle of sending a payment every month. To set up automatic bank draft please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065.
    • By Mail:

    • Send payments to:
      PO Box 203690
      Dallas, TX 75320-3690
    • Wire Transfers:

    • Wells Fargo, N.A.
      2824 Hillcroft Street
      Houston, TX 77057
      Routing Number - 121000248
      Account Number - 8941608583
    • Electronic Funds Transfer:

    • Wells Fargo, N.A.
      2824 Hillcroft Street
      Houston, TX 77057
      Routing Number - 111900659
      Account Number - 8941608583
    • For overnight payments via courier only:

    • Source Power & Gas LLC
      Lockbox Number 203690
      2975 Regent Blvd
      Irving, TX 75063
  • How do you send invoices?

    • We can send you a paper invoice through traditional mail or electronically via email or EDI or both.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account online. In order to set up your online account, you will need your billing account number and email address associated with your account.
  • What do I do if I forgot my user name or password?

    • Please visit this page and click the "Forgot" link.
  • How do I renew my agreement?

    • If you enrolled via a broker please contact them to discuss renewal options. If you enrolled directly with Source Power and Gas and you are a business with energy consumption exceeding 200,000 kWh per year or 16,667 kWh per month, click here to request a quote or call us at (888) 557-0065.