Residential FAQs

Texas Maryland New Jersey Ohio Illinois

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at MDCustomerCare@spgenergy.com.Customer Care Agents are available to take your call Monday – Friday 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is an electricity supplier?

    • It's a term used to refer to companies such as Source Power & Gas LLC. Electricity suppliers differ from utility companies in that they do not own or maintain the power plants and lines that deliver electricity to your home. This is why if you see a downed power line or power outage, you still contact the utility company.
  • What makes you different from my local utility company?

    • Energy suppliers such as Source Power & Gas offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • Potomac Electric Power Company (PEPCO) Service Area: You should call PEPCO if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 737-2662.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company. Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your utility company will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity supply portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • If you are currently enrolled in your utility's budget billing program and you switch to Source Power & Gas LLC, your utility will perform a final budget reconciliation to reflect only utility charges in your budget bill amount. For questions regarding budget billing for the electricity supply portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility. For additional information on how to set up your online account, click here.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • For PEPCO Customers: Please contact PEPCO to request additional time to pay your bill.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by your utility company at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location, you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • My account should be tax exempt. How do I go about getting exempt status with you and getting a refund for previously paid taxes?

    • Residential customers are exempt from state sales tax. If you are a commercial customer please visit the Maryland Comptroller website to file for an exemption certificate and submit the certificate to us.
  • What happens at the end of my agreement?

    • No later than 45 days prior to the end of your agreement, you will receive a notice from Source Power & Gas LLC regarding your pending renewal, including the new electricity price. You will have 15 calendar days after receipt to cancel your renewal.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at NJCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is a TPS (Third Party Supplier)?

    • Third Party Supplier is a term used to refer to energy suppliers such as Source Power & Gas LLC.
  • What makes you different from my local utility company?

    • Energy suppliers such as Source Power & Gas offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • Atlantic City Electric (ACE) Service Area: You should call ACE if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 833-7476.
    • Public Service Electric & Gas (PSE&G) Service Area: You should call PSE&G if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 436-7734.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company. Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your utility company will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The price displayed in our enrollment flow is for your energy charge, and it does include New Jersey’s 7% sales and use tax but excludes all other applicable taxes, utility distribution charges, or other utility fees and charges.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility. For additional information on how to set up your online account, click here.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company if the billing statement was sent directly from them. If your statement was sent directly from Source Power & Gas LLC, then please contact us at 1-888-557-0065 to discuss payment options.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by your utility company at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • What happens at the end of my agreement?

    • Upon the end of your agreement, you will receive an offer to renew your service with Source Power & Gas LLC. You will be notified no later than 30 days prior to the end of your contract term.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at TXCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 8 AM to 5 PM.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • Who do I call if my power goes out?

    • You should call your local electric delivery company if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. Here is a list of local electric delivery companies that service your area.

      • Oncor Electric Delivery Area: (888) 313-4747
      • CenterPoint Energy Service Area: (800) 332-7143
      • AEP Texas Central Service Area: (866) 223-8508
      • AEP Texas North Service Area: (866) 223-8508
      • Texas-New Mexico Power Service Area: (888) 866-7456
      • Sharyland: (800) 442-8688
      • Nueces Electric Cooperative: (800) 632-9288
  • Who reads my meter?

    • Your local electric delivery company reads your meter.
  • Where can I find an application for Chronic Condition/Critical Care Status?

    • The Public Utility Commission of Texas offers a program for those with chronic conditions or in critical care. A link to the form is here.
  • Where can I find an application for Low-Income Discount?

    • The LITE-UP Program is provided by the Public Utility Commission of Texas and is available to qualified individuals to save them money on their electricity and telephone bills. Click here to learn more and apply online.
  • How is the "average price" calculated?

    • Average price is calculated by taking the sum of your total energy charges plus total TDU (Transmission Distribution Utility) charges and dividing by your usage.
    • For example:
    • If you were to use 2000 kwh, with an energy charge of 5.5 cents per kWh, and delivery charges of $8.52 and 3.8563 per kWh, the average price would be calculated as follows:
    • Source Energy Charge: $0.055 x 2000 kWh = $110
    • Source Monthly Fee: Does not apply at 2000 kWh
    • TDU Monthly Flat Charge = $8.52
    • TDU Per kWh Charge = $0.038563 X 2000 = $77.13
    • Total bill (not including taxes) = $195.65 divided by 2000 kWh = AVERAGE PRICE: 9.8
    • *Please note actual delivery charges vary by service area and are subject to change at the discretion of your Transmission Distribution Utility. Please review the Electricity Facts Label for your plan for specific details.

Billing

  • How do I setup my account for automatic billing?

    • During the enrollment process, you can easily set up for automatic billing by entering your credit card or bank draft information.

      To setup your account on automatic payment after you have enrolled, please call (888) 557-0065 or fill out this form and mail to:

      Source Power & Gas LLC
      2150 Town Square Place, Ste. 380
      Sugar Land, TX 77479

      Or fax completed form to: (888) 501-1276.
  • Where can I find an application for Auto Draft Authorization Form?

    • If you would like the convenience of having your payment automatically drafted from your account, please click here for the authorization form.
  • I didn't receive a bill, what do I do?

    • Monthly bills are generated upon receipt of usage information from your local electric delivery company. Meter read dates may vary each month but if you believe you are due an invoice, please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065, or you may email us at txcustomercare@spgenergy.com.
  • What are my payment options?

    • Pay by Phone
    • Call us via phone at (281) 690-4300 or toll free at (888) 557-0065 and select the payment option. We accept Visa, Mastercard, Discover and check payments.
    • Automatic Bank Draft
    • Set up your account for automatic bank draft to avoid the hassle of sending a payment every month. To set up automatic bank draft please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065.
    • By Mail: Send payments to:

    • PO Box 203690
      Dallas, TX 75320-3690
    • Pay Online
    • To make a one-time payment using check, Visa, MasterCard, or Discover, log in to your online Account through the Source Account Management Gateway here.
  • Is there a fee for paying with a credit card?

    • No, we do not charge a fee for paying with a credit card.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your ESI ID Number (this is an 18-21 digit number that is on your confirmation email and invoice), email address and zip code must all match the information we have on file for your account. Please enter your ESI ID number in the “Utility Account Number or ESI ID” field. For additional information on how to set up your online account, click here.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • What happens at the end of my agreement?

    • We will send you a notification prior to your contract expiration and we will also indicate the expiration date on your monthly bill. You will have the option to renew your contract based on the available rates at the time or automatically continue on the default renewal product, which shall be a month-to-month product. The end of the contract will not result in loss of service.
  • How do I renew my agreement?

    • Please visit this page to view your renewal options and to renew your account. You will need your billing account number, which can be found on your bill.

Moving to Texas?

  • What cities are deregulated in Texas?

    • Click here for a list of cities in Texas where electricity is deregulated. Source Power & Gas serves all of these areas.
  • I'm moving to Texas. How do I get my service connected?

    • You can enroll online or contact us at (888) 557-0065. We will help you through the process.
  • Will there be a fee for breaking my contract?

    • A fee will not be assessed if you are moving and provide a forwarding address and reasonable evidence that you no longer occupy the address. However, if you switch services to another retail electric provider an early termination fee will apply if there are greater than 14 days remaining in the term of your contract.
  • I am moving but staying in the same service area. How do I get my service transferred to my new home?

    • Please give us a call at (888) 557-0065 so we can assist you with your move. If you are currently in a fixed contract, your contract will follow you at your new location.
  • I am moving to a new home but need to keep service on my old location until the home is sold. How long can I keep service on at both locations?

    • Please give us a call in order to assist you with your move. We ask that service not overlap under the same contract for longer than 30 days. If service is needed for a longer timeframe, we can make special arrangements.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at OHcustomerCare@spgenergy.com. Customer Care Agents are available to take your call Mon – Fri 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is a CRES (Competitive Retail Electric Supplier)?

    • CRES is a term used to refer to energy suppliers such as Source Power & Gas LLC. It stands for Competitive Retail Electric Supplier.
  • What makes you different from my local utility company?

    • Energy suppliers such as Source Power & Gas offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Does Source Power & Gas LLC offer renewable energy products?

    • We offer several renewable energy and non-renewable energy products. To view plans in your area, please click here and enter your zip code.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • For Duke Customers: You should call Duke if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 543-5599.
    • For FirstEnergy Customers: You should call FirstEnergy if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (888) 544-4877 .
    • For Dayton Power & Light Customers: You should call DP&L if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 468-8243.
    • For AEP Customers: You should call AEP if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 672-2231.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company. Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your local utility will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility. For additional information on how to set up your online account, click here.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company to request additional time to pay your bill.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address, please give us a call or to enroll your new location. You will need to be served for a minimum of one month by your utility company at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • What happens at the end of my agreement?

    • No later than 45 days prior to the end of your contract term, you will receive an offer to renew your service with Source Power & Gas LLC. Upon the end of the agreement you will automatically renew on our month-to–month plan if you do not renew on one of our fixed rate contracts.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at ILcustomercare@spgenergy.com.Customer Care Agents are available to take your call Mon – Fri 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is an ARES (Alternative Retail Electric Supplier)?

    • ARES is a term used to refer to energy suppliers such as Source Power & Gas LLC. It stands for Alternative Retail Electric Suppliers.
  • What makes you different from my local utility company?

    • Energy suppliers such as Source Power & Gas offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Does Source Power & Gas LLC offer renewable energy products?

    • We offer several renewable energy and non-renewable energy products. To view plans in your area, please click here and enter your zip code.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your local state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • You should call ComEd if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at 1-800-334-7661.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company. Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • ComEd will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • ComEd can tell you if you are eligible for budget billing for the delivery portion. Please contact your ComEd for more information at 1-800-334-7661.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility. For additional information on how to set up your online account, click here.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact ComEd to request additional time to pay your bill.
  • I’m moving. Can I transfer service to my new home?

    • ComEd currently does not support was is called a "seamless move". To transfer your service you will need to contact ComEd to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by ComEd at your new location.
  • What happens if I move before my contract ends?

    • Please contact your TDU to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.