Business FAQs

Texas Maryland New Jersey Ohio Illinois

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at MDCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is an electricity supplier?

    • It's a term used to refer to companies such as Source Power & Gas LLC. Electricity suppliers differ from utility companies in that they do not own or maintain the power plants and lines that deliver electricity to your home. This is why if you see a downed power line or power outage, you still contact the utility company.
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • Baltimore Gas & Electric (BGE) Service Area:You should call BGE if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 778-2222.
    • Potomac Electric Power Company (PEPCO) Service Area:You should call PEPCO if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 737-2662.
    • Delmarva Power Service Area:You should call Delmarva if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 833-7476.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Simply sign up online or call us at (888) 557-0065.
  • How do I confirm if you are able to service my area?

    • The first step of the enrollment process is to enter your zip code. Click here to check to see if we service your area.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by clicking here.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To view pricing plans in your area click here.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • No.
  • Will you require a deposit in order to enroll for service?

    • No.
  • Does it cost anything to switch to you?

    • Switching to Source Power & Gas LLC is absolutely free. There is no switching fee since the switch is made during your normal meter read cycle.
  • Do I need to contact my utility to let them know I’ve selected you as my electricity supplier?

    • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
  • Will I lose power if I decide to enroll with Source Power & Gas LLC?

    • Absolutely not. By switching suppliers you are simply changing the entity that bills your for your electricity. This change does not require your power to be turned on or off.
  • Can I change the utility account name?

    • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
  • Will my local utility treat me differently if I choose to enroll with you?

    • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
  • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

    • Yes, being past due should not impact your ability to switch to us.
  • When will my service with Source Power & Gas LLC begin?

    • Your service will become effective with Source Power and Gas LLC on the first or second meter read following enrollment acceptance. In no case would the switch occur any earlier than 12 days from today. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company, only Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your utility company will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity supply portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • If you are currently enrolled in your utility's budget billing program and you switch to Source Power & Gas LLC, your utility will perform a final budget reconciliation to reflect only utility charges in your budget bill amount. For questions regarding budget billing for the electricity portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • For BGE Customers: Please contact BGE to request additional time to pay your bill.
    • For PEPCO Customers: Please contact PEPCO to request additional time to pay your bill.
    • For Delmarva Customers: Please contact Delmarva to request additional time to pay your bill.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by the utility company at your new location.
  • What happens if I move before my contract ends?

    • Please give us a call once you have requested service at your new location with your TDU. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • My account should be tax exempt. How do I go about getting exempt status with you and getting a refund for previously paid taxes?

    • Residential customers are exempt from state sales tax. If you are a commercial customer please visit the Maryland Comptroller website to file for an exemption certificate and submit the certificate to us.
  • What happens at the end of my agreement?

    • No later than 45 days prior to the end of your agreement, you will receive a notice from Source Power & Gas LLC regarding your pending renewal, including the new electricity price. You will have 15 calendar days after receipt to cancel your renewal.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at NJCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is a TPS (Third Party Supplier)?

    • Third Party Supplier is a term used to refer to energy suppliers such as Source Power & Gas LLC. *Source: NJ PUC
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • For ACE Customers:You should call ACE if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood.They can be reached at (800) 833-7476.
    • For PSEG Customers:You should call PSEG if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 436-7734.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Simply sign up online or call us at (888) 557-0065.
  • How do I confirm if you are able to service my area?

    • The first step is to visit our online enrollment flow. Click here to check to see if we service your area.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by clicking here.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To view pricing plans in your area click here.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • No.
  • Will you require a deposit in order to enroll for service?

    • No.
  • Does it cost anything to switch to you?

    • SNo, there is no cost to switch to Source Power & Gas LLC. If you are breaking your contract under your current provider, please contact them to be informed of any early termination fees. (Source: NJ PUC)
  • Do I need to contact my utility to let them know I’ve selected you as my Third Party Supplier (TPS)?

    • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
  • Will I lose power if I decide to enroll with Source Power & Gas LLC?

    • Absolutely not. By switching suppliers you are simply changing the entity that bills your for your electricity. This change does not require your power to be turned on or off.
  • Can I change the utility account name?

    • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
  • Will my local utility treat me differently if I choose to enroll with you?

    • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
  • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

    • Yes, being past due should not impact your ability to switch to us.
  • When will my service with Source Power & Gas LLC begin?

    • Your service will become effective with Source Power and Gas LLC on the first or second meter read following enrollment acceptance. In no case would the switch occur any earlier than 20 days from today. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company, only Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your utility company will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • This price is for your energy charge, and it does include New Jersey’s 7% sales and use tax but excludes all other applicable taxes, utility distribution charges, or other utility fees and charges.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity supply portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company if the billing statement was sent directly from them. If your statement was sent directly from Source Power & Gas LLC, then please contact us at 1-888-557-0065 to discuss payment options.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by the utility company at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • What happens at the end of my agreement?

    • Upon the end of your agreement, you will receive an offer to renew your service with Source Power & Gas LLC. You will be notified no later than 30 days prior to the end of your contract term.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at TXCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 8 AM to 7 PM.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • Who do I call if my power goes out?

    • You should call your local electric delivery company if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. Here is a list of local electric delivery companies that service your area.

      • Oncor Electric Delivery Area: (888) 313-4747
      • CenterPoint Energy Service Area: (800) 332-7143
      • AEP Texas Central Service Area: (866) 223-8508
      • AEP Texas North Service Area: (866) 223-8508
      • Texas-New Mexico Power Service Area: (888) 866-7456
      • Sharyland: (800) 442-8688
      • Nueces Electric Cooperative: (800) 632-9288
  • Who reads my meter?

    • Your local electric delivery company reads your meter.
  • What cities are deregulated in Texas?

    • Click here for a list of cities in Texas where electricity is deregulated. Source Power & Gas serves all of these areas.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Simply sign up online or call us at (888) 557-0065.
  • How do I confirm if you are able to service my area?

    • Please visit our online enrollment flow. Click here to check to see if we service your area.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by clicking here.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To view pricing plans in your area click here.
  • Will you check my credit when I enroll with you?

    • Yes, Source Power & Gas LLC will run a SOFT credit inquiry using Experian in order to determine whether a deposit is required. The inquiry will not impact your credit score.
  • Will you require a deposit in order to enroll for service?

    • The determination for deposit assessment is based on the results of your credit score.
  • I was assessed a deposit. Is it possible to have it waived?

    • There are various ways that a deposit may be waived if you qualify.
    • Payment history from a previous electric provider
    • If you can provide three recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twelve months. If you can provide six recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twenty-four months.
    • Texas Family Code §71.004
    • If you are a victim of family violence as defined by the Texas Family Code §71.004 you can have your deposit fee waived for electricity service. A certification letter developed by the Texas Council on Family Violence can be provided to us as part of your enrollment process.
    • Senior Citizens in Good Standing
    • If you are at least 65 years old and in good standing (meaning not delinquent in payment) with your current electricity provider, you may submit proof of age and record of payment history during your enrollment process.
    • Low Income Customers
    • Customers who are eligible for a rate reduction program and are required to make a deposit over fifty dollars ($50) may pay the deposit in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid. Please contact Customer Care (281) 690-4300 or toll free at (888) 557-0065 for more details on how to qualify for the split deposit option.
  • Does it cost anything to switch to you?

    • For standard switch requests, there is no fee to switch electricity providers. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time or select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move in option.
  • When will my service with Source Power & Gas LLC begin?

    • Service typically begins within 1 to 7 days (depending on meter type) of your desired switch date. You can request to have your service start sooner when you enroll, or on a particular day, but your local electric delivery company may charge a fee for this non-standard switch.Please keep in mind that in order for your service to be initiated with Source Power & Gas LLC you may be required to satisfy specific requirements such as paying a deposit and there may be a delay if these requirements are not met.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document and Electricity Facts Label for details.
  • What's the difference between a move-in and a switch?

    • Move-in – A move in is necessary if you do not have power at the location or do not currently have service in your name and wish to have it transferred to your name. Standard Switch/Self Selected Switch – Select this option if you currently have service in your name at the location and only wish to select a new provider. Switches typically take place within 7 days of the request. For an additional fee assessed by your local electric delivery company, you may also select a specific date for your switch.
  • I need service today! Can I get expedited service?

    • In order to get expedited service a priority move in request can be made for an additional fee that is assessed by your local electric delivery company. The fee for this priority service will vary depending on your type of meter and your local electric delivery company.
  • Will there be a fee for enrolling with you?

    • Source Power & Gas LLC does not assess any fees for enrolling. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time or select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move in option.

Billing

  • How do I setup my account for automatic billing?

    • During the enrollment process, you can easily set up for automatic billing by entering your credit card or bank draft information.

      To setup your account on automatic payment after you have enrolled, please call (888) 557-0065 or fill out this form and mail to:

      Source Power & Gas LLC
      2150 Town Square Place, Ste. 380
      Sugar Land, TX 77479

      Or fax completed form to: (888) 557-1296.
  • Where can I find an application for Auto Draft Authorization Form?

    • If you would like the convenience of having your payment automatically drafted from your account, please click here for the authorization form.
  • I didn't receive a bill, what do I do?

    • Monthly bills are generated upon receipt of usage information from your local electric delivery company. Meter read dates may vary each month but if you believe you are due an invoice, please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065, or you may email us at TXCustomerCare@spgenergy.com.
  • What are my payment options?

    • Pay by Phone
    • Call us via phone at (281) 690-4300 or toll free at (888) 557-0065 and select the payment option. We accept Visa, Mastercard, Discover and check payments.
    • Automatic Bank Draft
    • Set up your account for automatic bank draft to avoid the hassle of sending a payment every month. To set up automatic bank draft please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065.
    • By Mail: Send payments to:

    • PO Box 203690
      Dallas, TX 75320-3690
  • Is there a fee for paying with a credit card?

    • No, we do not charge a fee for paying with a credit card.
  • How do you send invoices?

    • We can send you a paper invoice through traditional mail or electronically via email or EDI or both.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your ESI ID Number (this is an 18-21 digit number that is on your confirmation email and invoice), email address and zip code must all match the information we have on file for your account. Please enter your ESI ID number in the “Utility Account Number or ESI ID” field.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • What happens at the end of my agreement?

    • We will send you a notification prior to your contract expiration and we will also indicate the expiration date on your monthly bill. You will have the option to renew your contract based on the available rates at the time or automatically continue on the default renewal product, which shall be a month-to-month product. The end of the contract will not result in loss of service.
  • How do I renew my agreement?

    • Please visit this page to view your renewal options and to renew your account. You will need your billing account number, which can be found on your bill.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at OHCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Mon – Fri 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is a Competitive Retail Electric Supplier (CRES)?

    • CRES is a term used to refer to energy suppliers such as Source Power & Gas LLC. It stands for Competitive Retail Electric Supplier.
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Does Source Power & Gas LLC offer renewable energy products?

    • We offer several renewable energy and non-renewable energy products. To view plans in your area, please click here and enter your zip code.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • For Duke Customers: You should call Duke if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 543-5599.
    • For FirstEnergy Customers: You should call FirstEnergy if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (888) 544-4877.
    • For Dayton Power & Light Customers: You should call DP&L if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 468-8243.
    • For AEP Customers: You should call AEP if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 672-2231.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Simply sign up online or call us at (888) 557-0065.
  • How do I confirm if you are able to service my area?

    • The first step is to visit our Commercial page here.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To view pricing plans in your area click here.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • Yes, Source Power & Gas LLC will run a SOFT credit inquiry using Experian in order to determine whether a deposit is required. The inquiry will not impact your credit score.
    • For Duke Customers: No credit check is needed for your service area.
    • Will you require a deposit in order to enroll for service?

      • The determination for deposit assessment is based on the results of your credit score.
      • For Duke Customers: No credit check or deposit is needed for your service area.
  • I was assessed a deposit. Is it possible to have it waived?

    • You may qualify to have your deposit waived by submitting documentation for one of two options:
    • Payment history from a previous electric provider:
      If you can provide three recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twelve months. If you can provide six recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twenty-four months. Please email the completed form to OHCredit@spgenergy.com or via fax at (888)557-9692.

    • Guaranty:
      You can furnish a guarantor with good credit who will pay up to 60 days of service if you fail to pay the bill. Please download our form here and complete the required fields. Once complete, please contact Customer Care at (888) 557-0065 or email us at OHCredit@spgenergy.com. You may also fax the completed document to us at (888) 557-9692. Proof of good credit for guarantor will be required.
  • Does it cost anything to switch to you?

    • There may be a small switch fee of $5 assessed by your local utility company if you decide to switch to Source Power & Gas LLC. If you are breaking your contract under your current provider, please contact them to be informed of any early termination fees.
  • Do I need to contact my utility to let them know I’ve selected you as my Third Party Supplier (TPS)?

    • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
  • Will I lose power if I decide to enroll with Source Power & Gas LLC?

    • Absolutely not. By switching suppliers you are simply changing the entity that bills your for your electricity. This change does not require your power to be turned on or off.
  • Can I change the utility account name?

    • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
  • Will my local utility treat me differently if I choose to enroll with you?

    • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
  • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

    • Yes, you may still switch to Source Power & Gas LLC. Being past due should not impact your ability to switch to us.
  • When will my service with Source Power & Gas LLC begin?

    • Your service will begin after your next meter read date when your local utility processes your enrollment. In no case would the switch occur any earlier than 12 days from today. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by clicking here
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company, only Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your utility company will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company to request additional time to pay your bill.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by Duke at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • What happens at the end of my agreement?

    • No later than 45 days prior to the end of your contract term, you will receive an offer to renew your service with Source Power & Gas LLC. Upon the end of the agreement you will automatically renew on our month-to–month plan if you do not renew on one of our fixed rate contracts.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at ILCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Mon – Fri 9 AM to 8 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is an ARES (Alternative Retail Electric Supplier)?

    • ARES is a term used to refer to energy suppliers such as Source Power & Gas LLC. It stands for Alternative Retail Electric Suppliers.
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Does Source Power & Gas LLC offer renewable energy products?

    • We offer several renewable energy and non-renewable energy products. To view plans in your area, please click here and enter your zip code.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • You should call ComEd if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at 1-800-334-7661.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Simply sign up online or call us at (888) 557-0065.
  • How do I confirm if you are able to service my area?

    • The first step of the enrollment process is to enter your zip code. Click here to check to see if we service your area.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To view pricing plans in your area click here.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • No
    • Will you require a deposit in order to enroll for service?

      • No.
  • Does it cost anything to switch to you?

    • Switching to Source Power & Gas LLC is absolutely free. There is no switching fee since the switch is made during your normal meter read cycle.
  • Do I need to contact my utility to let them know I’ve selected you as my Competitive Retail Electric Supplier (ARES)?

    • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
  • Will I lose power if I decide to enroll with Source Power & Gas LLC?

    • Absolutely not. By switching suppliers you are simply changing the entity that bills your for your electricity. This change does not require your power to be turned on or off.
  • Can I change the utility account name?

    • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
  • Will my local utility treat me differently if I choose to enroll with you?

    • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
  • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

    • Yes, you may still switch to Source Power & Gas LLC. Being past due should not impact your ability to switch to us.
  • When will my service with Source Power & Gas LLC begin?

    • Your service will become effective with Source Power and Gas LLC on your on the first or second meter read following enrollment acceptance. In no case would the switch occur any earlier than 18 days. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by clicking here

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • You will receive one bill from your local utility company, only Source Power & Gas LLC will be a line item on your bill for the supply portion of your bill.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • ComEd will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • Do you offer budget billing?

    • For questions regarding budget billing for the electricity portion of your bill, please contact Source Power & Gas LLC at (888) 557-0065. Your local utility company can tell you if you are eligible for budget billing for the delivery portion. Please contact your local utility company for more information.
  • If I currently have budget billing, will it be lost?

    • ComEd can tell you if you are eligible for budget billing for the delivery portion. Please contact your ComEd for more information at 1-800-334-7661
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account and select the “New users sign up here option”. In order to set up your online account, your Utility Account Number (the one you used to enroll), email address and zip code must all match the information we have on file for your account. You will only be able to view the supply charges as delivery charges are billed by your Utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page for forgotten usernames and passwords.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact ComEd to request additional time to pay your bill.
  • I’m moving. Can I transfer service to my new home?

    • ComEd currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by ComEd at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utillity company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.

Have a Question?

Call us at (888) 317-7015
or email at txsales@spgenergy.com