Business FAQs

Texas Maryland New Jersey Ohio Illinois

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at MDCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 9 AM to 6 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is an electricity supplier?

    • It's a term used to refer to companies such as Source Power & Gas LLC. Electricity suppliers differ from utility companies in that they do not own or maintain the power plants and lines that deliver electricity to your home. This is why if you see a downed power line or power outage, you still contact the utility company.
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • Baltimore Gas & Electric (BGE) Service Area:You should call BGE if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 778-2222.
    • Potomac Electric Power Company (PEPCO) Service Area:You should call PEPCO if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 737-2662.
    • Delmarva Power Service Area:You should call Delmarva if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 833-7476.
    • Potomac Edison Service Area:You should call Potomac Edison if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (888) LIGHTSS (888-544-4877).
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • If your local utility company is BG&E, Pepco, Delmarva or Potomac Edison in the state of Maryland, please call our sales line directly at (888) 317-7015. You may also call customer care at (888) 557-0065 and they will connect you with a sales representative for Maryland.
  • How do I confirm if you are able to service my area?

    • We can service your meter if your local utility is BG&E, Pepco, Delmarva or Potomac Edison in the state of Maryland.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by calling our sales line directly at (888) 317-7015.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To learn more about pricing plans in your area please call our sales line directly at (888) 317-7015.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • Credit requirements can vary depending on your forecasted usage and/or billing option. Please contact a commercial sales representative at (888) 317 -7015 for more information.
  • Does it cost anything to switch to you?

    • Switching to Source Power & Gas LLC is absolutely free. There is no switching fee since the switch is made during your normal meter read cycle.
  • Do I need to contact my utility to let them know I’ve selected you as my electricity supplier?

    • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
  • Will I lose power if I decide to enroll with Source Power & Gas LLC?

    • Absolutely not. By switching suppliers you are simply changing the entity that bills you for your electricity. This change does not require your power to be turned on or off.
  • Can I change the utility account name?

    • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
  • Will my local utility treat me differently if I choose to enroll with you?

    • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
  • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

    • Yes, being past due should not impact your ability to switch to us.
  • When will my service with Source Power & Gas LLC begin?

    • Your service will become effective with Source Power and Gas LLC on the first or second meter read following enrollment acceptance. In no case would the switch occur any earlier than 12 days from today. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • We offer both options. Please contact a commercial sales representative at (888) 317 -7015 for more information.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

    • Your utility company will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
  • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

    • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account online. In order to set up your online account, you will need your billing account number and email address associated with your account. You will only be able to view the supply charges as delivery charges are billed by your Utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page and click the "Forgot" link.
  • Whom do I contact if I need additional time to pay my bill?

    • If you receive a bill directly from Source Power & Gas for your supply charges, please contact us for additional time to pay your bill. If you receive a consolidated bill from your local utility company that includes both our supply charges and the delivery charges, then contact your local utility company for additional time to pay.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by the utility company at your new location.
  • What happens if I move before my contract ends?

    • Please give us a call once you have requested service at your new location with your TDU. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • My account should be tax exempt. How do I go about getting exempt status with you and getting a refund for previously paid taxes?

  • What happens at the end of my agreement?

    • No later than 45 days prior to the end of your agreement, you will receive a notice from Source Power & Gas LLC regarding your pending renewal, including the new electricity price. You will have 15 calendar days after receipt to cancel your renewal.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at NJCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 9 AM to 6 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is a TPS (Third Party Supplier)?

    • Third Party Supplier is a term used to refer to energy suppliers such as Source Power & Gas LLC. *Source: NJ PUC
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • For ACE Customers:You should call ACE if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood.They can be reached at (800) 833-7476.
    • For JCPL Customers:You should call JCP&L if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (888) 544-4877.
    • For PSEG Customers:You should call PSEG if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 436-7734.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • If your local utility company is ACE, PSEG, or JCP&L in the state of New Jersey, please call our sales line directly at (888) 317-7015. You may also call customer care at (888) 557-0065 and they will connect you with a sales representative for New Jersey.
  • How do I confirm if you are able to service my area?

    • We can service your meter if your local utility is ACE, PSEG, or JCP&L in the state of New Jersey.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by calling our sales line directly at (888) 317-7015.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To learn more about pricing plans in your area please call our sales line directly at (888) 317-7015.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • Credit requirements can vary depending on your forecasted usage and/or billing option. Please contact a commercial sales representative at (888) 317 -7015 for more information.
  • Does it cost anything to switch to you?

    • No, there is no cost to switch to Source Power & Gas LLC. If you are breaking your contract under your current provider, please contact them to be informed of any early termination fees.
  • Do I need to contact my utility to let them know I’ve selected you as my Third Party Supplier (TPS)?

    • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
  • Will I lose power if I decide to enroll with Source Power & Gas LLC?

    • Absolutely not. By switching suppliers you are simply changing the entity that bills you for your electricity. This change does not require your power to be turned on or off.
  • Can I change the utility account name?

    • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
  • Will my local utility treat me differently if I choose to enroll with you?

    • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
  • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

    • Yes, being past due should not impact your ability to switch to us.
  • When will my service with Source Power & Gas LLC begin?

    • Your service will become effective with Source Power and Gas LLC on the first or second meter read following enrollment acceptance. In no case would the switch occur any earlier than 20 days from today. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • We offer both options. Please contact a commercial sales representative at (888) 317 -7015 for more information.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

      • If you opt for a consolidated bill from your utility company, they will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
      • If you opt for dual billing and receive a bill directly from us for your supply charges, you will be able to pay your bill online. You will need to pay the delivery charges directly to your utility company.
    • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

      • This price is for your energy charge, and it does include New Jersey’s 7% sales and use tax but excludes all other applicable taxes, utility distribution charges, or other utility fees and charges.
    • What if I own or plan to install net metering?

      • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account online. In order to set up your online account, you will need your billing account number and email address associated with your account.
  • What do I do if I forgot my user name or password?

    • Please visit this page and select the "Forgot" link.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company if the billing statement was sent directly from them. If your statement was sent directly from Source Power & Gas LLC, then please contact us at 1-888-557-0065 to discuss payment options.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by the utility company at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • What happens at the end of my agreement?

    • Upon the end of your agreement, you will receive an offer to renew your service with Source Power & Gas LLC. You will be notified no later than 30 days prior to the end of your contract term.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at TXCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Monday – Friday 8 AM to 5 PM.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • Who do I call if my power goes out?

    • You should call your local electric delivery company if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. Here is a list of local electric delivery companies that service your area.

      • Oncor Electric Delivery Area: (888) 313-4747
      • CenterPoint Energy Service Area: (800) 332-7143
      • AEP Texas Central Service Area: (866) 223-8508
      • AEP Texas North Service Area: (866) 223-8508
      • Texas-New Mexico Power Service Area: (888) 866-7456
      • Sharyland: (800) 442-8688
      • Nueces Electric Cooperative: (800) 632-9288
  • Who reads my meter?

    • Your local electric delivery company reads your meter.
  • What cities are deregulated in Texas?

    • Click here for a list of cities in Texas where electricity is deregulated. Source Power & Gas serves all of these areas.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • Simply sign up online or call us at (888) 557-0065.
  • How do I confirm if you are able to service my area?

    • Please visit our online enrollment flow. Click here to check to see if we service your area.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by clicking here.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To view pricing plans in your area click here.
  • Will you check my credit when I enroll with you?

    • Yes, Source Power & Gas LLC will run a credit inquiry in order to determine whether a deposit is required.
  • Will you require a deposit in order to enroll for service?

    • The determination for deposit assessment is based on the results of your credit inquiry.
  • Does it cost anything to switch to you?

    • For standard switch requests, there is no fee to switch electricity providers. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time (move-in) or select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move in option as well as for new meter installations.
  • When will my service with Source Power & Gas LLC begin?

    • Service typically begins within 1 to 7 days (depending on meter type) of your desired switch date. You can request to have your service start sooner when you enroll, or on a particular day, but your local electric delivery company may charge a fee for this non-standard switch.Please keep in mind that in order for your service to be initiated with Source Power & Gas LLC you may be required to satisfy specific requirements such as paying a deposit and there may be a delay if these requirements are not met.
  • What is the process for cancelling service with you if I am not satisfied?

    • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your contract for details.
  • What's the difference between a move-in and a switch?

    • Move-in – A move in is necessary if you do not have power at the location or do not currently have service in your name and wish to have it transferred to your name. Standard Switch/Self Selected Switch – Select this option if you currently have service in your name at the location and only wish to select a new provider. Switches typically take place within 7 days of the request. For an additional fee assessed by your local electric delivery company, you may also select a specific date for your switch.
  • I need service today! Can I get expedited service?

    • In order to get expedited service a priority move in request can be made for an additional fee that is assessed by your local electric delivery company. The fee for this priority service will vary depending on your type of meter and your local electric delivery company. For meters that do not have remote access capabilities, expedited orders can take two or more business days, weather and workload permitting.
  • Will there be a fee for enrolling with you?

    • Source Power & Gas LLC does not assess any fees for enrolling. Your local electric delivery company may assess a fee if you are setting up service in your name for the first time (move-in) or select a specific date to switch to us. Additional fees also apply when you choose to expedite your service using the priority move in option as well as new meter installations.

Billing

  • How do I set up my account for automatic billing?

    • During the enrollment process, you can easily set up for automatic billing by entering your credit card or bank draft information.

      To setup your account on automatic payment after you have enrolled, please log in to the My Account Portal here here or call (888) 557-0065 for assistance.

      Benefits of Automatic Draft:

      • Avoid late payments
      • Free service
      • Save on postage
      • Less paper waste
  • I didn't receive a bill, what do I do?

    • Monthly bills are generated upon receipt of usage information from your local electric delivery company. Meter read dates may vary each month but if you believe you are due an invoice, please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065, or you may email us at TXCustomerCare@spgenergy.com.
  • What are my payment options?

    • Pay by Phone
    • Call us via phone at (281) 690-4300 or toll free at (888) 557-0065 and select the payment option. We accept Visa, Mastercard, Discover and check payments.
    • Automatic Bank Draft
    • Set up your account for automatic bank draft to avoid the hassle of sending a payment every month. To set up automatic bank draft please contact Customer Care via phone at (281) 690-4300, or toll free at (888) 557-0065.
    • By Mail:

    • Send payments to:
      PO Box 203690
      Dallas, TX 75320-3690
    • Wire Transfers:

    • Wells Fargo, N.A.
      2824 Hillcroft Street
      Houston, TX 77057
      Routing Number - 121000248
      Account Number - 8941608583
    • Electronic Funds Transfer:

    • Wells Fargo, N.A.
      2824 Hillcroft Street
      Houston, TX 77057
      Routing Number - 111900659
      Account Number - 8941608583
    • For overnight payments via courier only:

    • Source Power & Gas LLC
      Lockbox Number 203690
      2975 Regent Blvd
      Irving, TX 75063
  • How do you send invoices?

    • We can send you a paper invoice through traditional mail or electronically via email or EDI or both.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account online. In order to set up your online account, you will need your billing account number and email address associated with your account.
  • What do I do if I forgot my user name or password?

    • Please visit this page and click the "Forgot" link.
  • How do I renew my agreement?

    • If you enrolled via a broker please contact them to discuss renewal options. If you enrolled directly with Source Power and Gas, please visit this page to view your renewal options and to renew your account. You will need your billing account number, which can be found on your bill.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at OHCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Mon – Fri 9 AM to 6 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is a Competitive Retail Electric Supplier (CRES)?

    • CRES is a term used to refer to energy suppliers such as Source Power & Gas LLC. It stands for Competitive Retail Electric Supplier.
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • For Duke Customers: You should call Duke if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 543-5599.
    • For FirstEnergy Customers: You should call FirstEnergy if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (888) 544-4877.
    • For Dayton Power & Light Customers: You should call DP&L if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (877) 468-8243.
    • For AEP Customers: You should call AEP if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at (800) 672-2231.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • If your local utility company is Ohio Edison (First Energy), Toledo Edison (First Energy), The Illuminating Company (First Energy), Duke Energy, Ohio Power (AEP), Columbus Southern (AEP) or Dayton Power & Light in the state of Ohio, please call our sales line directly at (888) 317-7015. You may also call customer care at (888) 557-0065 and they will connect you with a sales representative for Ohio.
  • How do I confirm if you are able to service my area?

    • We can service your meter if your local utility is Ohio Edison (First Energy), Toledo Edison (First Energy),, The Illuminating Company (First Energy), Duke Energy, Ohio Power (AEP), Columbus Southern (AEP) or Dayton Power & Light in the state of Ohio.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To learn more about pricing plans in your area please call our sales line directly at (888) 317-7015.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • Yes, Source Power & Gas LLC will run a credit inquiry in order to determine whether a deposit is required.
    • For Duke Customers:: No credit check is needed for your service area. Please contact a commercial sales representative at (888) 317 -7015 for more information.
    • I was assessed a deposit. Is it possible to have it waived?

      • You may qualify to have your deposit waived by submitting documentation for one of two options:
      • Payment history from a previous electric provider:
        If you can provide three recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twelve months. If you can provide six recent consecutive monthly invoices showing no late charges/payments you can contract for a term up to and including twenty-four months. Please email the completed form to OHCredit@spgenergy.com or via fax at (888)557-9692.

      • Guaranty:
        You can furnish a guarantor with good credit who will pay up to 60 days of service if you fail to pay the bill. Please download our form here and complete the required fields. Once complete, please contact Customer Care at (888) 557-0065 or email us at OHCredit@spgenergy.com. You may also fax the completed document to us at (888) 557-9692. Proof of good credit for guarantor will be required.
    • Does it cost anything to switch to you?

      • There may be a small switch fee of $5 assessed by your local utility company if you decide to switch to Source Power & Gas LLC. If you are breaking your contract under your current provider, please contact them to be informed of any early termination fees.
    • Do I need to contact my utility to let them know I’ve selected you as my Third Party Supplier (TPS)?

      • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
    • Will I lose power if I decide to enroll with Source Power & Gas LLC?

      • Absolutely not. By switching suppliers you are simply changing the entity that bills you for your electricity. This change does not require your power to be turned on or off.
    • Can I change the utility account name?

      • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
    • Will my local utility treat me differently if I choose to enroll with you?

      • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
    • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

      • Yes, you may still switch to Source Power & Gas LLC. Being past due should not impact your ability to switch to us.
    • When will my service with Source Power & Gas LLC begin?

      • Your service will begin after your next meter read date when your local utility processes your enrollment. In no case would the switch occur any earlier than 12 days from today. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
    • What kinds of plans do you offer?

      • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by calling our sales line directly at (888) 317-7015.
    • What is the process for cancelling service with you if I am not satisfied?

      • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • We offer both options. Please contact a commercial sales representative at (888) 317 -7015 for more information.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

      • If you opt for a consolidated bill from your utility company, they will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
      • If you opt for dual billing and receive a bill directly from us for your supply charges, you will be able to pay your bill online. You will need to pay the delivery charges directly to your utility company.
    • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

      • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
    • What if I own or plan to install net metering?

      • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account online. In order to set up your online account, you will need your billing account number and email address associated with your account. You will only be able to view the supply charges as delivery charges are billed by your utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page and click the "Forgot" link.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company if the billing statement was sent directly from them. If your statement was sent directly from Source Power & Gas LLC, then please contact us at 1-888-557-0065 to discuss payment options.
  • I’m moving. Can I transfer service to my new home?

    • Your utility company currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by Duke at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utility company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.
  • What happens at the end of my agreement?

    • No later than 45 days prior to the end of your contract term, you will receive an offer to renew your service with Source Power & Gas LLC. Upon the end of the agreement you will automatically renew on our month-to–month plan if you do not renew on one of our fixed rate contracts.

General Info

  • How do I contact Source Power & Gas?

    • You can contact us by phone at (888) 557-0065 or send us an email at ILCustomerCare@spgenergy.com. Customer Care Agents are available to take your call Mon – Fri 9 AM to 6 PM ET.
  • How does energy deregulation work?

    • Since the late 90's, legislation has allowed many states to have energy choice. This means that states would no longer be held by one monopoly utility company, thus competition of energy supply emerged. Retail energy suppliers such as Source Power & Gas pass along energy savings and flexibility to customers that the utility company doesn't always provide.
  • What is an ARES (Alternative Retail Electric Supplier)?

    • ARES is a term used to refer to energy suppliers such as Source Power & Gas LLC. It stands for Alternative Retail Electric Suppliers.
  • What makes you different from my local utility company?

    • Energy suppliers, including Source Power & Gas, offer flexible term lengths, competitive rates, and offers that are beneficial to the consumer unlike the local utility company's default service. You will continue to contact your local utility company in case of gas leaks or power outages.
  • How long have you been in business?

    • Source Power & Gas LLC was formed in 2011.
  • How do I know that your service will be reliable?

    • There will be no change in the quality of your service when you switch to Source Power & Gas. Your local utility company still owns and maintains the transmission and distribution of your electricity, like they always have.
  • Is my information safe?

    • Absolutely! Source Power & Gas is dedicated to maintaining the security and privacy of its customers.
  • How is Source Power & Gas LLC able to offer lower prices as compared to the utility?

    • Through deregulation, Source Power & Gas is able to purchase blocks of wholesale energy from wholesalers and provide competitive rates to customers.
  • Why do your rates vary?

    • The energy market allows energy providers, such as Source Power & Gas, to provide competitive pricing whenever available, even though the market is constantly fluctuating.
  • Where can I find information about competitors?

    • Your state's public service commission website usually provides a rate comparison for your convenience.
  • Who do I call if my power goes out?

    • You should call ComEd if you lose power or if there is ever an emergency with the power lines or equipment in your neighborhood. They can be reached at 1-800-334-7661.
  • Who reads my meter?

    • Your local electric delivery company reads your meter.

Enrollment Process

  • How do I enroll with Source Power & Gas LLC?

    • If your local utility company is ComEd in the state of Illinois, please call our sales line directly at (888) 317-7015. You may also call customer care at (888) 557-0065 and they will connect you with a sales representative for Illinois.
  • How do I confirm if you are able to service my area?

    • We can service your meter if your local utility is ComEd in the state of Illinois.
  • What kinds of plans do you offer?

    • We offer a variety of plans to meet a variety of needs. Learn about the types of plans we have available now by calling our sales line directly at (888) 317-7015.
  • Is there a monthly fee?

    • Some of our pricing plans may include a monthly fee. To learn more about pricing plans in your area please call our sales line directly at (888) 317-7015.
  • Why do you need my utility account number/meter number?

    • The utility account number identifies your service location and is required by your utility in order to enroll with Source Power & Gas LLC.
  • Will you check my credit when I enroll with you?

    • Credit requirements can vary depending on your forecasted usage, demand and/or billing option. Please contact a commercial sales representative at (888) 317-7015 for more information.
    • Does it cost anything to switch to you?

      • Switching to Source Power & Gas LLC is absolutely free. There is no switching fee since the switch is made during your normal meter read cycle.
    • Do I need to contact my utility to let them know I’ve selected you as my Competitive Retail Electric Supplier (ARES)?

      • After submitting your enrollment request with Source Power & Gas LLC, no additional action is needed on your part. We will take care of notifying your delivery company on your behalf.
    • Will I lose power if I decide to enroll with Source Power & Gas LLC?

      • Absolutely not. By switching suppliers you are simply changing the entity that bills you for your electricity. This change does not require your power to be turned on or off.
    • Can I change the utility account name?

      • The name you enroll under must match the name on the associated utility account. This will allow us to communicate properly with the utility regarding your enrollment with Source Power & Gas LLC . To update a name as a result of marriage, you may contact your local utility company. If you need to change the name from one person to another, you will need to contact your local utility company and a new enrollment would need to be processed with Source Power & Gas LLC under the new name.
    • Will my local utility treat me differently if I choose to enroll with you?

      • No, your utility is required by law to treat all customers equally, regardless of their electricity supplier.
    • Can I enroll with Source Power & Gas LLC if I have a past due balance with my utility?

      • Yes, you may still switch to Source Power & Gas LLC. Being past due should not impact your ability to switch to us.
    • When will my service with Source Power & Gas LLC begin?

      • Your service will become effective with Source Power and Gas LLC on your on the first or second meter read following enrollment acceptance. In no case would the switch occur any earlier than 18 days. You will receive a welcome email or letter once your switch has become effective with Source Power & Gas LLC.
    • What is the process for cancelling service with you if I am not satisfied?

      • In order to cancel service you may call us at 1-888-557-0065. Early termination fees may apply. Please refer to your Terms of Service document for details.

Billing

  • What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?

    • We offer both options. Please contact a commercial sales representative at (888) 317 -7015 for more information.
  • When do I contact you versus the utility company?

    • Give us a call for any questions about the pricing for the supply portion of your bill. You should contact your local utility company if you have questions about any other charge, name change on your bill, as well as to report a power outage or emergency with the power lines or equipment in your neighborhood. Your local utility company should also be contacted to dispute usage, transfer or cancel service.
  • When can I expect to receive my first bill for your services?

    • Your meter read/billing cycle will not change. You should expect to receive your first bill approximately one month after your switch becomes effective with us around the same time of month you typically receive your bills.
  • Will I have the ability to continue to make online payments?

      • If you opt for a consolidated bill from your utility company, they will continue to bill you as they do today. If you currently have access to online billing, you may continue to make online payments with your local utility company. You will notice Source Power & Gas LLC as a line item for the supply portion of your bill.
      • If you opt for dual billing and receive a bill directly from us for your supply charges, you will be able to pay your bill online. You will need to pay the delivery charges directly to your utility company.
    • Does your price include state sales tax? Are there any other taxes, charges or fees included in your price?

      • The pricing displayed on our website does not include any tax, utility distribution charge, or other utility fee.
  • What if I own or plan to install net metering?

    • If you currently own or plan to install renewable electrical generating facilities to supply all or part of your electricity usage and such generating facility is or will be net metered by the Utility you must notify us in order for us to determine your eligibility and to properly enroll or continue to serve you.

Account Management

  • How do I set up my account online?

    • Use this link to set up your account online. In order to set up your online account, you will need your billing account number and email address associated with your account. You will only be able to view the supply charges as delivery charges are billed by your Utility.
  • What do I do if I forgot my user name or password?

    • Please visit this page and click the "Forgot" link.
  • Whom do I contact if I need additional time to pay my bill?

    • Please contact your utility company if the billing statement was sent directly from them. If your statement was sent directly from Source Power & Gas LLC, then please contact us at 1-888-557-0065 to discuss payment options.
  • I’m moving. Can I transfer service to my new home?

    • ComEd currently does not support was is called a "seamless move". To transfer your service you will need to contact your utility company to request the move out of your current address and a move in at your new address. Once you have your new utility ID number assigned at your new address please give us a call or to enroll your new location. You will need to be served for a minimum of one month by ComEd at your new location.
  • What happens if I move before my contract ends?

    • Please contact your utillity company to initiate service at your new location. Once you have requested service and a utility account number has been assigned, please give us a call to see if we can service your new location. If we are able to service your new location you can transfer your existing contract to the new location. Otherwise we would need documentation showing you no longer occupy the premise in order to waive the early termination penalty.

Have a Question?

Call us at (888) 317-7015
or email at txsales@spgenergy.com