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Effective December 31, 2018, Direct Energy Business, LLC (“DEB”) agreed to purchase the Source Power & Gas LLC (“Source”) retail electricity customer contracts. In Texas, the majority of Source customers transferred to DEB in early January. All other customers were transferred to DEB during an approximate 90-day transition period from January to March 2019.

Below are a few tips in the event you have further inquiries:
  • For questions or issues related to your electricity bills generated by Source, please contact the Source Customer Care team via email at CustomerCare@spgenergy.com.
  • For questions or issues related to your electricity bills generated by Direct Energy Business, please contact the Direct Energy Business Customer Relations team at 888.925.9115 or CustomerRelations@directenergy.com.
  • Please contact your energy broker or the Direct Energy Business Retention Team at 844.682.2172 for questions on contract renewal and your product options.
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